Customer Service Expert

  • Achtseweg Zuid 159d, Eindhoven
  • Definite period Employee

Be more than an expert in customer service (m/f/d) Just answering phone calls as a customer service representative? At PAKi we believe you can do so much more. Being the one that supports clients on a daily basis, you are the first to notice points of improvement. Insights that will make operations run more smoothly. So, whether your impact is making a client smile, contributing to the team effort, or optimising the supply chain for million cups of tea… at PAKi we want you to be able to have a meaningful impact in the work you do. Read the full job profile customer service representative below.  

Who you are

Who you are
 
  • Commercial training, e.g. as an office management assistant (m/f/d), forwarding agent (m/f/d) or comparable training
  • Sound experience in dealing with customers, preferably in the B2B sector
  • Fluent in Dutch and business fluent in written and spoken English, knowledge of French or German desirable but not essential
  • You are service- and customer-orientated, take the initiative and are highly self-motivated
  • You are familiar with MS Office programmes, especially Excel 

What we Offer

What you get
 
Impact works both ways. Just as you give your best, so will we. And these are not just words. We believe flexible working hours and mobile working support a healthy work-life balance. Personnel development, training & coaching and leadership programs will keep you impactful. Just as free gym-membership, bike leasing and monthly health offers will keep you fit. We find plenty of time for internal events and will give you a good start with an extensive onboarding program including buddy. 
 

Your Impact

Making a difference as expert in customer service (m/f/d)
 
As an expert in customer service, you will ensure that our customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders. You will also support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations. You also have an open eye for opportunities to improve processes or maximise our impact.

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