Expert Customer Service (m/f/d) with knowledge of Hungarian or Bulgarian - Location Warsaw (PL), Essen or Ennepetal (GER)
- Thüngenfeld 1, Ennepetal
Are you an expert in customer service who only takes phone calls? We at PAKi believe that you can do so much more. As the person who supports our customers on a daily basis, you are the first to recognise potential for improvement. Insights that contribute to smoother operations. Whether you're putting a smile on a customer's face, contributing to teamwork or optimising the supply chain for millions of cups of tea, at PAKi we want you to make a difference with your work. Read the full job profile of a Customer Service Expert below.
Be more than an expert in customer service (m/f/d)
As an expert in customer service, you will ensure that our Eastern European customers (e.g. in Hungary, Romania, Slovenia) can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders. You will also support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations. You also have an open eye for opportunities to improve processes or maximise our impact.
We are PAKi, the open pool service provider for the management, supply and relocation of standardized
exchangeable (Euro) pallets and containers. We efficiently and effectively help retailers, manufacturers and
transport companies across Europe with the handling of their specific load carrier needs. With our experience
and know-how we offer sustainability, reliability and efficiency in the load carrier management.
We carry impact with the reusable aspect of load carriers which helps both our customers and PAKi to reduce
the amount of waste and CO2 in supply chains. By implementing digitalization of all forms of business, we help
our customers to save both resources and time, leaving them to concentrate on their core business.