Expert Customer Service Retail Italy (m/f/d)

  • Via Nuova Zelanda 8 - Box 5, Padova PD
  • Permanent Employee
220523 55 Prs 04055

Are you well connected in the Italian wholesale market and eager to bring your experience into a dynamic environment? We provide our customers with comprehensive services for managing and returning load carriers in the wholesale sector. To drive the growth of our business, we are looking for you - a committed professional who uses their network and expertise to strengthen relationships with our retail partners and customers.In this role, you will manage pallet vouchers, negotiate new agreements, and ensure smooth document flows. Your goal: to guarantee the physical return of load carriers in the shortest possible time and secure efficient processes.Carry your impact – take the chance to create real value and actively shape our shared success.

Who you are

  • Completed commercial or logistics training
  • 3-5 years of professional experience in customer service or transportation
  • Proficient in MS Office (especially Excel), ideally with Navision experience / CRM (Microsoft Dynamics 365)
  • Business-fluent Italian and English; additional languages are a plus
  • Strong communication skills, organizational talent, and a solution-oriented mindset

What we Offer

Impact goes both ways. Just as you give your best, we will give ours and that’s not just words. We believe flexible working hours and mobile work support a healthy work-life balance. Training and coaching ensure you stay impactful. To keep you energized, we provide Edenred meal vouchers. We value internal events and offer a great start with a comprehensive onboarding program, including a buddy system.

Your Impact

  • Manage and develop key retail accounts
  • Build and maintain strong relationships with various distribution platforms
  • Handle pallet voucher operations, including scheduling and coordination with logistics
  • Process complaints and prepare analyses to optimize processes
  • Support projects and contribute innovative ideas to improve the network

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