Customer Service Expert (m/f/d) with knowledge of Bulgarian and Greek or Serbian - Location Warsaw (PL)

Are you an expert in customer service who only takes phone calls? We at PAKi believe that you can do so much more. As the person who supports our customers on a daily basis, you are the first to recognise potential for improvement. Insights that contribute to smoother operations. Whether you're putting a smile on a customer's face, contributing to teamwork or optimising the supply chain for millions of cups of tea, at PAKi we want you to make a difference with your work.

Who you are

  • Commercial training, e.g. as an office management assistant (m/f/d), forwarding agent (m/f/d) or comparable training
  • Sound professional experience in a similar area of responsibility
  • Confident language skills in English and Hungarian or Bulgarian, Greek or Serbian, both written and spoken
  • You are customer- and service-orientated, take the initiative and are highly self-motivated
  • You are familiar with MS Office programmes, especially Excel


The Faber Group and PAKi are equal opportunities employers. We assess qualified applicants without regard to ethnicity, skin colour, age, gender identity, sexual orientation, marital status, parental status, religion, gender, national origin, disability, veteran status and other legally protected characteristics. For us, it's the individual that counts.

What we offer

  • Good work-life balance thanks to flexible working hours and mobile working
  • Medicover Health and Medicover sports
  • Ergonomic and modern workstations
  • Employee offers from over 120 sustainable brands
  • Intensive onboarding incl. buddy
  • Extensive personnel development measures through a training catalogue, individual training & coaching, junior management and talent programmes
  • Internal events such as an Aloha Day, Christmas market, Christmas parties and team events
  • Contribution to climate protection, as our work reduces CO2 emissions, maximises the lifespan of our products and supports tree planting initiatives
  • You take care of and support our existing Eastern European customers (e.g. in Hungary, Romania, Slovenia)
  • You create and negotiate offers and follow up on orders
  • You are responsible for handling complaints
  • In addition, you will support the expansion of our customer network as part of the acquisition of new customers
  • You create statistics and reports and always look for optimisation opportunities on this basis

Pallet Guy
Pallet Meeting