Expert Customer Service (m/f/d) with knowledge of Polish and Slovakian or Czech - Location Warsaw (PL), Essen or Ennepetal (GER)

  • Thüngenfeld 1, Ennepetal
  • 40

Are you an expert in customer service  who only takes phone calls? We at PAKi believe that you can do so much more. As the person who supports our customers on a daily basis, you are the first to recognise potential for improvement. Insights that contribute to smoother operations. Whether you're putting a smile on a customer's face, contributing to teamwork or optimising the supply chain for millions of cups of tea, at PAKi we want you to make a difference with your work. Read the full job profile of a Customer Service Expert below.

What you get

Impact works both ways. Just as you give your best, so will we. And these are not just words. We believe flexible working hours and mobile working support a healthy work-life balance. Personnel development, training & coaching and leadership programs will keep you impactful. Just as free gym-membership, bike leasing and monthly health offers will keep you fit. We find plenty of time for internal events and will give you a good start with an extensive onboarding program including buddy. 

Who you are

  • Commercial training, e.g. as an office management assistant (m/f/d), forwarding agent (m/f/d) or comparable training
  • Sound professional experience in a similar area of responsibility 
  • Confident language skills in English, Polish and Slovakian or Czech, both written and spoken
  • You are customer- and service-orientated, take the initiative and are highly self-motivated
  • You are familiar with MS Office programmes, especially Excel

"Making a difference as an expert in customer service (m/f/d)

As an expert in customer service, you will ensure that our Eastern European customers (e.g. from Poland, Slovakia and the Czech Republic) can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders. You will also support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations. You also have an open eye for opportunities to improve processes or maximise our impact.

DID YOU GET CURIOUS?

How clever and careful would you like to be as an Expert in Customer Service (m/f/d)? Feel free to contact Sharon Möllenkamp, HR Business Partner, 02333-975395178 for more information about the vacancy or apply below!

You can also simply apply with your Xing or LinkedIn profile. In the application form, you will find separate fields which you can use for referring to your profile(s).
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Be more than an expert in customer service (m/f/d)

PAKi

We are PAKi, the open pool service provider for the management, supply and relocation of standardized
exchangeable (Euro) pallets and containers. We efficiently and effectively help retailers, manufacturers and
transport companies across Europe with the handling of their specific load carrier needs. With our experience
and know-how we offer sustainability, reliability and efficiency in the load carrier management.
We carry impact with the reusable aspect of load carriers which helps both our customers and PAKi to reduce
the amount of waste and CO2 in supply chains. By implementing digitalization of all forms of business, we help
our customers to save both resources and time, leaving them to concentrate on their core business.

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